Terms & Conditions

01Booking & Payment

• Your booking is confirmed once we receive your completed booking form, confirm availability, and receive the required deposit.
• The remaining balance must be paid by the date stated in your booking confirmation.
• Prices are per person unless otherwise stated.
• We reserve the right to cancel a reservation if payments are not received by the agreed deadline.

02Travel Documents & Insurance

Guests are responsible for ensuring they have:

• A valid passport
• Any required visa
• Travel insurance covering medical expenses and trip cancellation

DiveZen cannot be held responsible for travel issues resulting from missing or incorrect travel documents.

03Flights

• International flights are not included unless explicitly stated.
• We recommend waiting until we confirm that the retreat has reached the minimum number of participants before purchasing non-refundable flights.
• DiveZen is not responsible for airline cancellations, delays, schedule changes or missed connections.

04Health & Medical Information

Guests must inform us before the retreat of any:

• Medical conditions
• Injuries
• Allergies
• Medications
• Dietary requirements
• Pregnancy
• Physical limitations

This information is treated confidentially and is used only to help us provide a safe experience.

Participation is at your own responsibility. If you are unsure whether this retreat is suitable for you, please consult your doctor before booking.

05Respect for Nature & Marine Life

Protecting the Red Sea is one of our highest priorities. All guests agree to:

• Never touch, chase, feed or disturb dolphins or other marine life
• Follow all instructions from the guides
• Respect local wildlife regulations
• Avoid standing on or touching coral reefs
• Use reef-safe sunscreen whenever possible
• Respect nature, the boat, crew and fellow guests

Anyone behaving in a way that endangers others, damages the environment, or repeatedly ignores safety instructions may be asked to stop participating in activities without refund.

06Safety

Your safety always comes first. The retreat itinerary may change due to:

• Weather conditions
• Sea conditions
• Government regulations
• Safety considerations
• Operational reasons beyond our control

These changes do not entitle guests to compensation or refunds. Guests agree to follow all safety instructions provided by the crew and guides.

07Cancellation Policy

If you need to cancel your booking, please notify us in writing. The following cancellation fees apply:

08Cancellation by DiveZen

In rare situations, we may need to cancel or postpone a retreat due to:

• Insufficient participants
• Severe weather
• Government restrictions
• Force majeure
• Unforeseen operational circumstances

If this happens, guests may choose either:

• A full refund of all payments made to DiveZen, or
• A transfer of their booking to another available retreat

DiveZen is not responsible for additional costs such as flights, accommodation booked independently, visas, or travel expenses.

09Photography & Media

During the retreat, photos and videos may be taken for marketing purposes, including our website and social media.

If you prefer not to appear in photos or videos, simply let us know before or during the retreat, and we will happily respect your wishes.

Guests are welcome to take their own photos while respecting the privacy of others.

10Liability

Participation in all activities is voluntary and at your own risk. DiveZen is not liable for:

• Personal injury
• Illness
• Lost, stolen or damaged personal belongings
• Airline delays or cancellations
• Weather-related disruptions
• Events beyond our reasonable control

Nothing in these Terms limits liability where it cannot legally be limited under applicable law.

11Guest Conduct

We want every guest to enjoy a relaxed, welcoming atmosphere. We ask everyone to:

• Treat fellow guests, crew and guides with kindness and respect
• Follow local laws and customs
• Avoid excessive alcohol or behaviour that may affect the safety or enjoyment of others

If necessary, DiveZen reserves the right to remove a guest from activities if their behaviour creates a serious safety risk or repeatedly disrupts the group. In such cases, refunds will not be provided.

12Questions

If you have any questions before booking, we'd be happy to help.

• Email[email protected]
• Websitewww.divezenretreats.com
• WhatsApp+351910996548  ·  +201063050479